Consumer Code

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Consumers Code | Fletcher Homes

Your home, built with love

Ensuring you’re completely satisfied and love your new home is of paramount importance to us. We not only want you to feel excited by the opportunities that await you within your home, but we also want to know we’ve always done a fantastic job. We achieve this by following the Consumer Code for New Homes.

The Consumer Code for New Homes was established in 2020 and applies to all developers who are registered with one of the UK’s primary Home Warranty Bodies. These are NHBC, Premier Guarantee and LABC Warranty. All Fletcher Home properties come complete with a 10-year NHBC Warranty – learn more about what this includes. The purpose of this scheme is to ensure that customers are provided with all the information they need regarding important phases of their home, for example the timescale of your home build.

Added protection for your home

The Consumer Code for New Builds provides protection for the purchase of your new home, giving added peace of mind before you invest.

A scheme developed by industry leaders

The scheme was devised by leading house builders, construction industry groups and the government with the interest of buyers in mind.

Protection for each stage of your purchase

From your pre-contract phase to exchanging your contract and even post move-in, the Consumer Code covers you at every stage.

What is the Consumer Code?

Following the Consumer Code is important to us as part of our on-going customer service. By following this code, we’re providing you with an extra layer of consumer protection with high quality service – something we’ve become known for amongst our customers. The purpose of the Code is all new build homeowners to:

  • Be treated fairly by both the developer and any Sales Partners
  • Feel confident about their developers legal and professional status
  • Be given clear and reliable pre-contract information ahead of their decision to purchase a new build home
  • Feel reassured that their reservation deposit is protected and they have 14 days to legally cancel their agreement
  • Know what standards of construction they can expect from their developer
  • Know what standards of service they can expect from their developer and any Sales Agents working alongside them
  • Be provided with realistic information and timelines pertaining to construction, completion and handover of the property
  • Understand how the maintain their new home and how to raise any concerns
  • Know how to make a complaint in the event they are unsatisfied
  • Be provided with suitable support in the event they are identified as being in a vulnerable position


If you need any further information on the Consumer Code for New Homes, visit the official website, or get in touch with our team who can talk you through any questions or queries you may have.

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